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Getting Started with Matrix

This guide will give you more information on how to collaborate with others in the Ubuntu Community using Matrix. Matrix is a form of real-time Internet chat, where you can talk to many other community members using Ubuntu, on topics ranging from idle chit-chat, over community improvements, to support with your Ubuntu.

Though a channel might have many people in it at any one time, they might not always be at their keyboard; so if no-one responds, just wait around and someone will hopefully answer soon enough.

Step 1: Get a client🔗

First, you need a “Client” app in order to connect to Matrix. Although there are many clients to choose from, we strongly recommend using Element since that is the only client that supports all the features used in our community. If you already have a Matrix client, you can continue to step 2.

Step 2: Get an account🔗

To participate in the conversation, you need a Matrix account. If you already have one, then you can continue to step 3. Otherwise, you need to create an account.

Step 3: Join the Ubuntu space🔗

Once you have an account and a client you can join the Ubuntu Space by typing /join #community:ubuntu.com, or by following this link. Here you’ll get an overview of the most relevant chat rooms in our community.

Step 4: Follow Code of Conduct🔗

When participating in the Ubuntu Community, including our Matrix channels, you agree to abide by the Code of Conduct.

If you have an unpleasant experience where someone else is violating the code of conduct, you can report the message using your client. In Element Web and Desktop, click on the three dots next to a message and select “Report”. Community Moderators will receive your report and take appropriate action.

What’s next?

Congratulations, by now you should be ready to chat with the Ubuntu community on Matrix. Once you have introduced yourself, please remember to check this How-to complete your Matrix setup.

This page was last modified a month ago. Help improve this document in the forum.