Ubuntu IoT and device services
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Get to market quickly with SMART START
A single consulting package to deliver your device to market. SMART START includes your app store setup, device enablement, image customisation and snaps for the key apps to get your device to market fast. App store and security updates guaranteed.
$30,000 - 2 week delivery
Time to market is crucial. Canonical will validate your hardware, package your apps, set up your app store and prepare your device image.
The package includes one year of app store services and device security updates for up to 1,000 devices. Choose from our extensive list of certified boards and boxes.
Add-ons to SMART START
Extra features, enablement and certification of alternative boards and additional chipsets.
Full Disk Encryption
Enable full disk encryption with hardware key management and optional key escrow. Choice of ciphers and hardware acceleration for minimal performance impact. Essential for devices with personal information in regulated industries.
Enable secure boot, ensuring that the device will only run its certified workload. Hardware key management devices such as the TPM are used to validate each stage of the boot process, for enhanced assurance of integrity of the running OS.
$25,000 - $200,000
If Canonical’s certified hardware list doesn’t include what you need, we may be willing to enable your preferred board. Pricing varies depending on the similarity between your board and existing certified boards.
Meet Federal information processing requirements with a FIPS-certified kernel and cryptographic libraries. FIPS certification takes place every six months - fully compliant devices must restrict updates to certified versions. Note that this is available on x86 only.
Reduce the number of reboots significantly by live patching your running kernel. Requires specific certified kernel on an Ubuntu LTS release. Requires x86 architecture.
High Availability Kubernetes
With Canonical MicroK8s you gain a fully CNCF conformant cloud-native Kubernetes for device application operations, including clustering for high availability, service mesh support and automatic security updates.
Security updates and app store services
Annual device fee covers app store services and security updates, with 10 year extended security maintenance for kernel, Ubuntu OS and your pre-installed applications.
|To||Unscheduled||1 year||6 months||3 months||1 month||1 week||48 hours||24 hours||6 hours|
Annual price based on device volume and update period
Emergency updates are always available, regardless of the contracted update frequency. The free tier enables you to ship Ubuntu Core free of charge and receive updates when bandwidth allows, or on-demand for emergencies.
Dedicated app store
Curate your own app collection with custom pricing and unique applications.
Optional managed app store includes role-based access controls, complete control of application versions, updates and controlled rollouts for $15,000 per year. We enable integrators and VARs to operate app stores on behalf of their clients. Access to the full Ubuntu app ecosystem requires device certification.
Enterprise app store
Control snap distribution inside your firewall, and cache snap traffic for network efficiency.
The enterprise snap store enables your administrators to control snap updates and upgrades. Ensure that all device traffic goes through an audited communications channel and determine the precise versions of snaps used inside the business.Get your managed app store
Workshops, training and consulting
Make the most of Ubuntu for devices with our executive workshops on digital strategy and connected devices. Take control of your own roadmap by empowering your developers to deliver apps and upgrades to your global fleet of devices.
Smart device strategy
The architecture of IoT spans appliances, gateways and smart, connected devices, edge clouds and clusters, and the public cloud.
A two-day workshop for up to 10 executives that covers devices, edge clusters and cloud operations and strategy. Learn how to operate at high speed and precision for your all-digital business models.
Ubuntu Core intro
The all-snap Ubuntu Core guarantees high-reliability transactional updates of every application and the base operating system itself.
Learn about the Ubuntu Core architecture, partitioning scheme, update mechanisms, secure boot, full disk encryption, device recovery and registration methods. One day full time for up to 20 people.
Deliver your applications as snaps for high-reliability updates, global content distribution, canary rollouts, bandwidth efficiency and strict security confinement.
Learn about snap design and security, and how to package your existing apps as snaps. Setup continuous integration, testing and delivery pipelines to your fleet. Two days of training over four sessions. Dedicated training sessions available.
$2,000 per day
On-site or remote engagement with Canonical experts in board and SoC enablement, snap development or Ubuntu management.
For pre-launch integration we recommend our SMART START package for fixed pricing and delivery schedule commitments. Price per day on site or remote.
App store operations
Get the most from your app store with our two-day in-depth training program.
Understand the relationship between devices, app stores, enterprise stores, and master offline operations. Learn how to manage your app portfolio per model, with full control of updates. Two days full time for up to 20 people.
Enterprise device management
Take control of snaps in the enterprise and on the public cloud. Ensure you have full visibility of snap versions, updates and security status across the estate.
Ubuntu and Ubuntu Core raise the bar for device management and security, enabling whole-enterprise policy for devices from a wide range of brands. Two days full time for up to 20 people.
SoC, board and device enablement
Give your SoC, board or device a custom kernel that’s proven compatible with the public Ubuntu LTS kernel, for wide application compatibility and developer productivity.
Ubuntu applications depend on a wide range of kernel features such as security modules, filesystems and container primitives. Ensure that your device kernel meets Ubuntu application expectations with a Canonical built custom kernel. Enablement fees vary from $25k to $200k as a one-time charge, depending on the particular board or chipset. Canonical delivers a custom kernel matching a standard Ubuntu LTS release, or interim release with a path to the next LTS.
Ongoing testing and security updates
For an annual charge of $25k, Canonical will perform continuous security maintenance and testing on your board. When a security issue is fixed in Ubuntu, the fix will be tested on your board. These security updates will be published to the snap store for use on your device. Update Control can be used to require additional testing and validation by your team before these updates are automatically applied to your devices. Testing will cover kernel and base system debs and snaps, along with any board-specific and app-specific tests you specify.
Certification of boards and devices
Guarantee long-term security, application compatibility, support and operational consistency with the Ubuntu Certified logo for enterprise-grade devices.
Long-term automated Canonical testing of every update and security patch ensures devices perform reliably over the full lifetime of the certified Ubuntu LTS release. Certified devices must run a Canonical kernel. We require four units of every certified board or device for continuous testing. In the case of devices built with existing certified boards, running their standard certified kernel, we reduce this requirement to two devices.
Certification for devices that include pre-installed snaps can include validation of the integrity of those snaps.
Ubuntu device support for manufacturers
Access to Canonical engineering for device engineering and development teams.
Level 4 (L4) support for device manufacturers enables access to Canonical engineering and techops teams to help troubleshoot and resolve issues in Ubuntu and Ubuntu Core. Covers kernel, device integration, base OS, snap security and update mechanisms, networking, communications and graphics.
|Embedded Ubuntu Support for Manufacturers||Standard||Advanced|
|Phone and ticket support||24/5||24/7|
|Response time SLA - Sev 1||4 hours||1 hour|
|Response time SLA - Sev 2||8 hours||2 hours|
|Response time SLA - Sev 3||12 hours||6 hours|
|Response time SLA - Sev 4||24 hours||12 hours|
|Application packaging and update management||
|Security and integration of software components||
|App store operations||
|Knowledge base access||
|Legal assurance program||
MicroK8s and MicroStack are the supported Kubernetes and OpenStack solutions for single-node and small edge cluster environments.
Ubuntu device support for enterprises
Treat every device on your network as a first-class server-grade managed asset, with monitoring, security, role-based access controls, and application lifecycle management.
Level 1 (L1) support for end-user customers operating certified Ubuntu devices, whether function-specific or open to third party applications. Covers enterprise management software, enterprise off-line app store, update frequency and timing, and the ability to publish private apps to open devices inside the enterprise.
|Ubuntu Advantage for Infrastructure||Essential||Standard||Advanced|
|Phone and ticket support||–||24/5||24/7|
|Response time SLA - Sev 1||–||4 hours||1 hour|
|Response time SLA - Sev 2||–||8 hours||2 hours|
|Response time SLA - Sev 3||–||12 hours||6 hours|
|Response time SLA - Sev 4||–||24 hours||12 hours|
|Extended Security Maintenance (ESM)||
|Kernel Livepatch service to avoid reboots||
|Landscape on-prem systems management||
|On-premise snap store cache||
|Knowledge base access||
|OpenStack - MicroStack||Security updates||Updates + Support||Updates + Support|
|Kubernetes - MicroK8s||Security updates||Updates + Support||Updates + Support|
|KVM/LXD||Security updates||Updates + Support||Updates + Support|
|Legal assurance program||–||