Ubuntu Pro: security, compliance, and support
Ubuntu Pro covers all aspects of open infrastructure and applications.
Ubuntu Pro pricing
(including security coverage for Main + Universe)
| Self-Support (software only) |
With Infra support (24/7) |
With full support (24/7) |
|
|---|---|---|---|
| Desktop (workstation/year) |
$25 | – | $300 |
| Server with unlimited VMs* (machine/year) |
$500 | $1,775 | $3,400 |
Security and compliance
| Self-Support (software only) |
With Infra support (24/7) |
With full support (24/7) |
|
|---|---|---|---|
| Security patching for Ubuntu Main repository for 10 years (esm-infra) | yes | yes | yes |
| Security patching for Ubuntu Universe repository for 10 years (esm-apps) (Ubuntu 16.04 LTS onwards) |
yes | yes | yes |
| Kernel Livepatch to avoid unscheduled reboots | yes | yes | yes |
| Systems management at scale with Landscape | yes | yes | yes |
| Real-time kernel (Ubuntu 22.04 LTS onwards) |
yes | yes | yes |
| NIST-certified FIPS crypto-modules (pending for Ubuntu 22.04 LTS) |
yes | yes | yes |
| USG harderning with CIS and DISA-STIG profiles(DISA-STIG tooling & automation for Ubuntu 20.04 LTS only)
(CIS and DISA-STIG pending for Ubuntu 22.04 LTS) |
yes | yes | yes |
| Common Criteria EAL2
(Ubuntu LTS 14.04 LTS and 16.04 LTS only) |
yes | yes | yes |
| Advanced Active Directory policies for Ubuntu Desktop | yes | yes | yes |
| Certified Windows drivers for KVM guests | yes | yes | yes |
| Knowledge base access | yes | yes | yes |
| Ubuntu Assurance Program | no | yes | yes |
Phone and ticket support
| Self-Support (software only) |
With Infra support (24/7) |
With full support (24/7) |
|
|---|---|---|---|
| Support for over 2,300 packages in Ubuntu Main repository, incl. the Ubuntu operating system | no | yes | yes |
| Support for over 23,000 packages in the Ubuntu Universe repository(Ubuntu 18.04 LTS onwards) | no | no | yes |
| Support for Kubernetes, LXD | no | yes | yes |
| Support for MAAS | no | yes | yes |
| Support for Openstack | no | yes | yes |
| Support for Ceph Storage | no | yes | yes |
Notes
* Any of: KVM | Qemu | Boch, VMWare ESXi, LXD | LXC, Xen, Hyper-V (WSL, Multipass), VirtualBox, z/VM, Docker. All Nodes in the cluster have to be subscribed to the service in order to benefit from the unlimited VM support
N.B.: Weekday support is half the price of 24/7 support
N.B.: Subscriptions are not just for enterprise customers. Anyone can get a personal subscription for free on up to 5 machines
N.B.: If you need security patching for the Main repository only - contact us and ask for Ubuntu Pro (Infra-only) subscriptions or go to the store
Coverage options
Infra-only coverage
Over 2,300 open source deb packages in Ubuntu Main repository for 10 years, including
Full stack coverage
Also includes over 23,000 open source deb packages in Ubuntu Universe repository for 10 years, including:
Software-defined storage
Ceph and Swift
Only applies if attaching more than 192TB of raw Ceph/Swift capacity per node in the cluster. Additional capacity is priced per node exceeding 192TB included in Ubuntu Pro.
| Additional Cluster Capacity | Tier Price | Additional Per TB |
|---|---|---|
| Up to 150 TB | 0 | $33.33 |
| 150 - 1,500 TB | $5,000 | $25.00 |
| 1500 - 3,000 TB | $38,750 | $13.33 |
| 3,000 to 15,000 TB | $58,750 | $6.67 |
| 15,000 to 30,000 TB | $138,750 | $3.33 |
| Beyond 30,000 TB | $188,750 | $0 |
Prices are for Ubuntu Pro + 24/7 support contracts.Weekday support is discounted by 50%.
Fully managed OpenStack, Kubernetes and LMA
We manage infrastructure at both the host and the guest level. Infrastructure includes Ceph and Swift storage, Kubernetes, OpenStack and the recommended logging, monitoring and alerting stack.
| Feature | Per VM | Per host |
|---|---|---|
| Managed Kubernetes on public cloud, VMware or OpenStack | $1,305 | $2,925* |
| Managed OpenStack on bare metal | $5,475 | |
| Managed Kubernetes on bare metal | $3,985 | |
| Managed Ceph on bare metal | $3,485 | |
| Combined offering - managed on-demand K8s on fully managed OpenStack | $6,351 |
* On a VMware or OpenStack cluster, managed guests can be priced per host in the cluster.
MAAS
Support and commercial capabilities for MAAS are included with Ubuntu Pro and Ubuntu Pro (Infra-only). These additional charges apply for machines managed by MAAS and not covered by an Ubuntu Pro contract.
| Feature | Self-Support | Weekday support | 24/7 support |
|---|---|---|---|
| Per managed machine - annual | $30 | $50 | $100 |
| Phone and ticket support | None | Office hours | 24/7 |
| Response time - SLA Sev 1 | ‐ | 4 hours | 1 hour |
| Knowledge base access | Included | Included | Included |
| Role based access controls (RBAC) | Included | Included | Included |
| High availability | Included | Included | Included |