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Ubuntu Pro

Security, support and managed open source for enterprises

Future-proof the full stack, from the data centre to containers to the database, LMA, server and cloud-native applications with open source software support from Canonical.

Ubuntu Pro is a single, per-node package of the most comprehensive enterprise security and support for open source infrastructure and applications, with managed service offerings available.

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Enterprise Linux and open source support services

Canonical provides 24/7, open source software support for the full stack. Customers can choose between two support offerings – Ubuntu Pro + Infrastructure and/or Applications support.

Ubuntu Pro + support

Applications

Security and support for open-source database, LMA, server and cloud-native apps.

  • Security patching for over 25,000 packages in Ubuntu Universe and Main repositories
  • 10 years of support for Ubuntu LTS releases
  • Bug-fix and operational support for open source database, LMA and cloud-native apps

Infrastructure

Security and IAAS support for open source infrastructure.


  • Security patching for more than 2,500 packages in Ubuntu Main repository (after 5 years of free LTS security patching)
  • 10 years support for Ubuntu LTS releases
  • Bug-fix and operational support for OpenStack, KVM, MAAS, LXD, Ceph

The most comprehensive Linux enterprise subscription

  • 24/7 phone support

    Direct 24/7 access to our world-class enterprise open source support team through our web portal, knowledge base or via phone.

  • Support for OpenStack, K8s, LXD, MAAS and Ceph

    A single subscription for security and support of Ubuntu and a range of infrastructure.

  • Kafka, NGINX and PostgreSQL support

    Enterprise-grade security and support for a portfolio of open source database, LMA, messaging and cloud-native applications.

  • Enterprise-grade security and auditing

    Access to the ESM, Livepatch and Landscape for security patching, audit and compliance reporting.

  • Compliance, certification and hardening

    Ubuntu powers mission-critical workloads, with FIPS 140-2 certified modules, CIS hardening and Common Criteria EAL2 certification.

  • Managed Open Source

    Get up and running in no time with Managed OpenStack, Managed Kubernetes and Managed Apps offerings.

Read the Canonical Technical Support Handbook ›

Apps support

Full-stack support for open source apps with quick response time guaranteed through subscription SLAs. Quickly resolve technical support issues with your key applications wherever they are running.

PostgreSQL

MySQL

OpenJDK

Kafka

Apache Zookeeper

RabbitMQ

Memcached

Squid Apache

Bind

OpenLDAP

Nagios

Apache

NGINX

containerd

NodeJS

Mailman

Vault

Grafana

Filebeat

MariaDB

etcd

Telegraf

Prometheus

Graylog

Apache Tomcat

Samba

Kubeflow

Open Source Mano (OSM)

Anbox Cloud

ROS

Ubuntu Pro

Solution Scope Ubuntu Pro (Infra-only) + support Ubuntu Pro + Infra support Ubuntu Pro + support
Security patching Ubuntu Main repository
Included
Included
Included
Ubuntu Universe repository
Included
Included
Kernel Livepatch
Included
Included
Included
24/7 support Ubuntu Server
Included
Included
Included
Kubernetes
Included
Included
Included
LXD
Included
Included
Included
OpenStack
Included
Included
Included
Ceph/Swift
Included
Included
Included
MAAS
Included
Included
Included
Applications
Included
Systems management Landscape
Included
Included
Included
Compliance and certification FIPS 140-2 Level 1 certified crypto modules
Included
Included
Included
CIS Benchmark
Included
Included
Included
Common Criteria /EAL2
Included
Included
Included

See the full pricing

Support for AWS, Azure and GCP with Ubuntu Pro

On Amazon AWS, Microsoft Azure, and Google Cloud, you can purchase Ubuntu Pro with the most comprehensive security and compliance features included by default.

A choice of two support levels

Choose from two support level SLAs: weekdays or 24x7 support coverage.

  Ubuntu Pro + weekday support Standard Ubuntu Pro + 24/7 support Advanced
Phone and ticket support
Included
Included
Severity 1 response time 4 hours 1 hour
Severity 2 response time 8 business hours 2 hours
Severity 3 response time 12 business hours 6 hours
Severity 4 response time 24 business hours 12 hours

Not sure which support level you need? If you have questions about which support level is right for you, please contact us.

Education discounts

To support those using Ubuntu in schools, research and academia, Canonical is pleased to offer a discount programme for approved institutions. Please mention your interest in this programme in your conversations with our team.

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ESM maintains Interana's system security while upgrading

Rather than compromising security and rushing the upgrade from Ubuntu 14.04 LTS, Interana turned to Canonical and ESM to ensure their upgrade rollout was secured and controlled

Read the case study

Learn how ITstrategen keeps their applications secure with Ubuntu

The security of customer data is of the utmost importance to ITstrategen, which is why Ubuntu is their server operating system of choice.

Read the case study

From VMware to Open Source

Are you looking for VMware alternatives? Think open source: the world's leading software portfolio. Open-source software enables you to build fully functional cloud infrastructure while ensuring TCO reduction and innovation advances.

Watch the webinar