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Published: 16 October 2023

An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.


Priority reason:
Requires a non-default configuration to be vulnerable
possibly fixed in otrs2 in 6.0.35, which was a bunch of fixes
backported from znuny; this may mean that it was already fixed in



Cvss 3 Severity Score


Score breakdown


Package Release Status
Launchpad, Ubuntu, Debian
trusty Does not exist

xenial Does not exist

bionic Does not exist

focal Does not exist

jammy Does not exist

lunar Ignored
(end of life, was needs-triage)
mantic Needs triage

upstream Needs triage

Launchpad, Ubuntu, Debian
trusty Ignored
(end of standard support)
xenial Needs triage

bionic Needs triage

focal Needs triage

jammy Needs triage

lunar Does not exist

mantic Does not exist

upstream Needs triage

Severity score breakdown

Parameter Value
Base score 5.5
Attack vector Network
Attack complexity Low
Privileges required High
User interaction None
Scope Changed
Confidentiality Low
Integrity impact Low
Availability impact None
Vector CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:L/I:L/A:N