CVE-2023-5421
Published: 16 October 2023
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
Notes
| Author | Note |
|---|---|
Priority reason: Requires a non-default configuration to be vulnerable |
|
| sbeattie | possibly fixed in otrs2 in 6.0.35, which was a bunch of fixes backported from znuny; this may mean that it was already fixed in znuny |
Priority
Status
| Package | Release | Status |
|---|---|---|
|
otrs2 Launchpad, Ubuntu, Debian |
bionic |
Needs triage
|
| focal |
Needs triage
|
|
| jammy |
Needs triage
|
|
| lunar |
Does not exist
|
|
| mantic |
Does not exist
|
|
| noble |
Does not exist
|
|
| trusty |
Ignored
(end of standard support)
|
|
| upstream |
Needs triage
|
|
| xenial |
Needs triage
|
|
|
znuny Launchpad, Ubuntu, Debian |
bionic |
Does not exist
|
| focal |
Does not exist
|
|
| jammy |
Does not exist
|
|
| lunar |
Ignored
(end of life, was needs-triage)
|
|
| mantic |
Needs triage
|
|
| noble |
Needs triage
|
|
| trusty |
Does not exist
|
|
| upstream |
Needs triage
|
|
| xenial |
Does not exist
|
Severity score breakdown
| Parameter | Value |
|---|---|
| Base score | 5.5 |
| Attack vector | Network |
| Attack complexity | Low |
| Privileges required | High |
| User interaction | None |
| Scope | Changed |
| Confidentiality | Low |
| Integrity impact | Low |
| Availability impact | None |
| Vector | CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:L/I:L/A:N |