CVE-2024-23794

Publication date 15 July 2024

Last updated 26 August 2025

Ubuntu priority

Cvss 3 Severity Score

Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: * 8.0.X * 2023.X * from 2024.X through 2024.4.x

Read the notes from the security team

Status

Show unmaintained releases

Package	Ubuntu Release	Status
znuny	24.04 LTS noble	Not affected
	22.04 LTS jammy	Not in release
	20.04 LTS focal	Not in release

Notes

0xnishit

Issue is listed as specific to >= 7.x, so won't affect Znuny which forked from 6.x

Severity score breakdown

CVSS version: CVSS v3.0

Base score 7.5 · High

Base metrics

Parameter	Value
Attack vector	Network
Attack complexity	High
Privileges required	Low
User interaction	None
Scope	Unchanged
Confidentiality impact	High
Integrity impact	High
Availability impact	High

Scores

Parameter	Value
Base score	7.5 · High
Exploitability score	-
Impact score	-

Vector: CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H