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CVE-2021-21435

Published: 8 February 2021

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

Priority

Medium

Cvss 3 Severity Score

6.5

Score breakdown

Status

Package Release Status
otrs2
Launchpad, Ubuntu, Debian
bionic Needs triage

focal Needs triage

groovy Ignored
(end of life)
hirsute Ignored
(end of life)
impish Ignored
(end of life)
jammy Needs triage

kinetic Does not exist

lunar Does not exist

mantic Does not exist

noble Does not exist

trusty Does not exist

upstream Needs triage

xenial Needs triage

Severity score breakdown

Parameter Value
Base score 6.5
Attack vector Network
Attack complexity Low
Privileges required None
User interaction Required
Scope Unchanged
Confidentiality High
Integrity impact None
Availability impact None
Vector CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N