CVE-2018-11563
Publication date 8 July 2019
Last updated 26 August 2025
Ubuntu priority
Cvss 3 Severity Score
Description
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.
Status
| Package | Ubuntu Release | Status |
|---|---|---|
| otrs2 | 25.10 questing | Not in release |
| 25.04 plucky | Not in release | |
| 24.04 LTS noble | Not in release | |
| 22.04 LTS jammy |
Not affected
|
|
| 20.04 LTS focal |
Not affected
|
|
| 18.04 LTS bionic |
Vulnerable
|
|
| 16.04 LTS xenial |
Vulnerable
|
|
| 14.04 LTS trusty | Not in release |
Severity score breakdown
| Parameter | Value |
|---|---|
| Base score |
|
| Attack vector | Network |
| Attack complexity | Low |
| Privileges required | Low |
| User interaction | Required |
| Scope | Unchanged |
| Confidentiality | Low |
| Integrity impact | Low |
| Availability impact | None |
| Vector | CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N |
References
Other references
- https://community.otrs.com/security-advisory-2018-02-security-update-for-otrs-framework/
- https://github.com/OTRS/otrs/commit/50861a2a1183a07daf99cc2e71395e79f022338f
- https://lists.otrs.org/pipermail/announce/2018/000720.html
- https://www.otrs.com/category/release-and-security-notes-en/
- https://www.cve.org/CVERecord?id=CVE-2018-11563