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Canonical Credentials - Terms of Service

Valid since February 2023

These Terms of Service cover the provision of the Canonical Credentials services (the "Service") by Canonical Group Limited ("Canonical", "us", "our" or "we") to you ("you" or "your") subject to and in accordance with these Terms of Service.

Please read these Terms of Service carefully before you use the Service. By using the Service, you agree to become bound by these Terms of Service. You may not use the Service for illegal or unauthorised purposes or otherwise not in accordance with these Terms of Service.

If you are entering into these Terms of Service on behalf of a company or legal entity, you represent that you have authority to bind such company or legal entity, its officers, employees and agents and all users who access the Service through the account, to these Terms of Service. “you” and “your” shall refer to the company or legal entity and such users. If you do not have such authority do not accept these Terms of Service.

You must be at least 13 years old to use the Service. If you are between age 13 and 18, you confirm that you have your parent's or legal guardian's consent to use the Service and that they have read and agreed to these Terms of Service.

Any change or update to the Service or Terms of Service will be made in accordance with section 6 below.

1. Canonical Credentials Service

The Canonical Credentials service is a certification program that grants you the opportunity to earn professional credentials in various Ubuntu subject areas. To this end, Canonical provides the following services:

  • A platform for recording certification progress, purchasing access to the Canonical Credentials service materials, and sharing earned credentials online.
  • Access to purchased exams through the platform, if applicable.
  • Access to Paid Content through the platform, if applicable.

2. Account

You will need to register for a Single Sign On (SSO) account and Ubuntu One account to access and use the Service. SSO is an identity provider service that creates, maintains and manages user identity information, providing authentication services for Canonical and other third party applications. Ubuntu One the single account you use to log in to all services and sites related to We reserve the right to reject your request for an SSO and/or Ubuntu One account or to immediately cancel or suspend your SSO and/or Ubuntu One account and your use of the Service at any time if you do not comply with the following requirements. You must not attempt to create an SSO and/or Ubuntu One account or use the Service if doing so would violate these Terms of Service. You must:

  • have both an SSO account and an Ubuntu One account;
  • not use the Service for illegal or unauthorised purposes (or which encourage or permit illegal or authorised purposes), in infringement of a third party's’ rights or otherwise in accordance with these Terms of Service;
  • not use take any action or use the Service in any way that might bring Canonical into disrepute or affect the ability of Canonical to provide the Service;
  • not use the Service in any manner that might be libellous or defamatory, that contains threats or incites violence towards individuals or entities, or that violates the privacy rights of any third party.

If you do not have both an SSO account and Ubuntu One account you will need to create these. You are responsible for choosing an appropriate password for your accounts and for keeping such password secure. Canonical will not ask you for your password and you should not reveal it to anyone. You are responsible for keeping your account details up to date.

You can view the exams that you have registered for at any time at:

You may cancel access to the Service at any time by emailing Note that this does not delete your Ubuntu SSO account or Ubuntu One account, since you might be using it for other Canonical services. To delete your Ubuntu SSO or Ubuntu One account, visit and click Permanently delete account.

3. Termination

We may cease to offer the Service for any reason, in which case we will provide you with notice via the email associated with your account.

4. Changes

We continually aim to improve the delivery and content of the Service and accordingly may make changes to the Service from time to time.

New features may be added, but we may also modify or discontinue (temporarily or permanently) part of the Service, in part or in whole. We may also offer the Service on a trial/beta basis, in which case your use of that Service will be limited to the period of your trial/beta and subject to the terms of the trial/beta.

In the event of a material change to the Service, we will notify you via the email you have provided to us What constitutes a material change in this circumstance will be determined by Canonical, in good faith and using common sense and reasonable judgment.

Similarly, we may occasionally make changes to these Terms of Service and will notify you of material changes via the email associated with your account. If Canonical does make changes to these Terms of Service, all changes will go into effect at the time we post the updated Terms of Service or as otherwise notified at that time.

5. Intellectual property and content

Intellectual property

You have a non-exclusive, non-transferable (to the extent permitted by law) right to view, access and use the Service for such time as it is made available by us strictly in accordance with these Terms of Service.

You will not acquire any rights to the Service (or the intellectual property rights contained therein) from your use of the Service, other than as set out in these Terms of Service.


All materials provided as part of the Service are copyright of Canonical. All content provided by you or a third party are accessed at your sole discretion and risk.

Third party content

You may use and access content provided by third parties (including without limitation third party exam delivery partners) in your use of the Service.

Canonical is not responsible for any content provided by any third party. Should you reasonably believe that any third party content you access through the Service is in breach of any law, regulation or third party's rights, you should notify Canonical in writing at the address below. In doing so, please: (a) identify the material which you believe to be infringing; (b) identify what you believe this material infringes and why; (c) Provide your name, email address, address and telephone number; (d) confirm that you believe in good faith that this material is infringing a law or third party's rights and that, to the best of your knowledge, the information you are providing is correct; (e) identify if you are acting on behalf of the third party whose rights may have been infringed; and (f) provide your physical or electronic signature.


To the extent that the Service provided to you is not under an open source licence, Canonical grants to you a world-wide, non-exclusive, non-transferable licence for so long as we provide the Service to you, to use Canonical’s intellectual property rights in the Service (“Licensed IP”) in accordance with these Terms of Service. You may not use, copy, modify, disassemble, decompile, reverse engineer, or distribute the Licensed IP except as expressly permitted in these Terms of Service, or permit access to the Licensed IP to any third party other than those acting on your behalf except as expressly permitted in these Terms of Service.

6. Fees

Canonical will not charge you for use of any free use materials associated with the Service. Your use of exams, practice tests and/or other training content (“Paid Content”) will be charged as described below. Payment for Paid Content is due when you purchase access to Paid Content.

You will be asked to enter your credit card details and to confirm your acceptance of these Terms of Service. Fees are charged in the currency in which you make your purchase.

Payment is handled by a third party and your credit card statement may identify payments as made to “Canonical” or “Stripe”. You are responsible for any foreign transaction fees incurred by your bank. You must abide by any relevant terms and conditions or other legal agreement, whether with us or a third party, that governs your use of a given payment processing method. We may add or remove payment processing methods at our sole discretion and without notice to you. Once your purchase is complete, we or our payment processor may charge your credit card or other form of payment, along with any additional applicable amounts (including any taxes). You are solely responsible for all amounts payable associated with purchases you make in accordance with these Terms of Service.

You are responsible for any Taxes (as defined below), and must pay for the Service without any reduction for Taxes. If Canonical is obliged to collect or pay Taxes, the Taxes will be charged to you. If you have a VAT ID please provide this with your credit card details when requested. "Taxes" means any duties, customs fees, or taxes (other than income tax) associated with the use of the Service or licensing of Software, including any related penalties or interest. You must comply with all applicable tax laws, including the reporting and payment of any taxes arising in connection with your use of the Service. The reporting and payment of any such applicable taxes are your responsibility.

7. Personal data

In order to access and use the Service, you will be required to provide information about yourself such as your name and email address, as well as optional information such, timezone, country, IP address and related information. Any such information you provide to Canonical must always be accurate, correct and up to date. We may also ask you to participate in Service related surveys, for feedback purposes. Participating in surveys is optional, unless you have been selected to participate in the Service on a beta/trial basis, in which case you will need to complete the surveys in order to receive a badge and grade.

Our Privacy Policy and Canonical Credentials Privacy Notice explain how we treat your personal data and protect your privacy when using our services. Canonical may need to provide limited personal data, such as your name and email address, to third parties for the purposes of providing you with the Service. By accessing and using the Service you are agreeing to the use of your personal data in this way.

We may also collect certain non-personally-identifiable information, which is located on your computer. The information collected may include statistics relating to how often data is transferred, and performance metrics in relation to software and configuration. You agree this information may be retained and used by Canonical.

Canonical may disclose any or all personal data and contents you have sent, posted or published if required to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. All other use of your personal data is subject to the Privacy Policy and applicable Privacy Notice.

8. Liability

Your use of the Service is at your sole risk. The Service is provided on an “as is” and “as available” basis without warranty of any kind.

In the case of the Service provided by Canonical, the Service is provided “as is” and, other than as expressly set out in these Terms of Service, all warranties (whether express, implied, statutory or otherwise) in respect of the Service are expressly excluded to the maximum extent permitted by law.

Canonical will provide the Service with reasonable care and skill, and Canonical will use reasonable efforts to ensure the availability of the Service, but makes no guarantee that the Service will be available without interruption or will be error-free.

In the case of third party content, you acknowledge that such content is provided to you by the relevant third party pursuant to the relevant terms and conditions and Canonical will have no liability whatsoever in contract, tort or otherwise to you in respect of such content.

Canonical will not be liable in contract, tort or otherwise for any: indirect or consequential loss; loss of profits; loss of revenue; loss of anticipated savings; loss of business or business opportunity; loss of goodwill; or loss of or corruption to data. Otherwise, Canonical’s total liability in contract, tort or otherwise for any claims is limited to £10.

Nothing in these Terms of Service will exclude or limit Canonical’s liability for: death or personal injury caused by the negligence of Canonical; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited by law.

9. General

These Terms of Service are governed by the laws of England and any dispute will be heard by the courts in England.

Failure by Canonical to enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. If any part of these Terms of Service is held invalid or unenforceable, that part will be construed to reflect the parties original intent, and the remaining portions will remain in full force and effect. The terms of these Terms of Service do not affect your statutory rights.

Any notices should be sent by registered post to:

Canonical Group Limited,
5 New Street Square
London, EC4A 3TW
United Kingdom.