Consumer preferences on how they shop, purchase, and receive their products are rapidly changing and they expect companies to adapt to their new paradigm. The age of Omnichannel Retailing has arrived!
Retailers are evolving their systems to provide customers with equal access to their products from a variety of means - instore, kiosks, online - and leveraging AI at all levels to optimize the experience.
To accomplish this transformation, the underlying infrastructure and operational models for data processing need to evolve. In this webinar (the first of our “Omnichannel Enablement” series), we will touch on the key features needed in your infrastructure as you adapt it to support the new features and services required for true omnichannel service delivery.
If you want to learn more about Omnichannel enablement please do not hesitate to contact us to discuss your needs with one of our advisors.