Came across this on the delightful Swissmiss. We are always in the process of reviewing our development processes a both design and technical to keep them Lean and agile and the chap quoted here is Herb Kelleher of Southwest airlines fame. Southwest are renowned for the way that the run their company. Highly responsive to change, great customer service and profitable.
I like to keep things simple so this quote really appeals to me. To all other budding project managers reading out there apparently they’re going to print more so you can get them framed and stick them in your office!