Canonical’s fully managed OpenStack, Kubernetes, Kafka, Elastic, Postgres and other open source stacks, are operating at full SLA.
Ubuntu and broader open source support services are unaffected and our teams have adjusted schedules to allow for colleagues to be out sick while maintaining full coverage in the months to come.
Security update coverage is similarly resilient.
We are now 100% remote, and can sustain that posture indefinitely.
With remote colleagues by default, and a policy of flexible office work, Canonical was well placed for the adjustments needed globally to slow the spread of COVID-19. We have given our teams space and time to ensure those vulnerable close to them are shielded as possible, and to enable them to make any needed childcare arrangements.
We have moved the teams who previously did work in offices – finance, design, inside sales and device enablement – to remote work, and assigned mentors to those groups for the transition.
We have planned for up to 15% of our colleagues to be unable to work at any given time, either personally ill or taking care of someone in the immediate family who is ill. All service delivery teams have the needed capacity and have adjusted schedules accordingly.
ABOVE AND BEYOND
This is a testing time for everyone. We feel privileged to have a well-established pattern of remote work and our team have been glad to help others by sharing our experience of distributed collaboration and operations. Please lean on us, we stand ready to help.
Mark Shuttleworth, CEO, Canonical