Open Infrastructure support & security

Ubuntu Advantage for Infrastructure covers all aspects of open infrastructure - Ubuntu, KVM, OpenStack, Kubernetes, Docker, storage, networking, Ceph, SWIFT, SDN, logging, alerting and monitoring.

Security maintenance and support

Ubuntu Advantage for Infrastructure Essential Standard Advanced
  Bits only Support Support
Physical server $225 $750 $1,500
Virtual server $75 $250 $500
Desktop $25 $150 $300
Phone and ticket support 24x5 24x7
Response time SLA - Sev 1 4 hours 1 hour
Response time SLA - Sev 2 8 hours 2 hours
Response time SLA - Sev 3 12 hours 6 hours
Response time SLA - Sev 4 24 hours 12 hours
Extended Security Maintenance (ESM) Yes Yes Yes
Kernel Livepatch service to avoid reboots Yes Yes Yes
Landscape on-prem systems management Yes Yes Yes
Knowledge base access Yes Yes Yes
Certified Windows drivers for KVM guests Yes Yes Yes
FIPS 140-2 Level 1 certified crypto modules Yes Yes Yes
Common Criteria EAL2 Yes Yes Yes
OpenStack Security updates Updates + support Updates + support
Kubernetes Security updates Updates + support Updates + support
KVM/LXD Security updates Updates + support Updates + support
MAAS Security updates Updates + support Updates + support
Legal assurance program Yes Yes
Ceph/Swift raw storage support included 48TB 48TB

Please refer to the service description for full details.

See our consulting, architecture, deployment and training packages for OpenStack, Kubernetes and Kubeflow.

Solve compliance and security for your Ubuntu estate

Software-defined storage - Ceph and Swift

Only applies if attaching more than 48TB of raw Ceph/SWIFT disks per node in the cluster. Priced by the amount exceeding the total of 48TB per node included in UA.

UA Advanced Storage From
Up to 150 TB 0
150 - 1,500 TB $5,000
1,500 - 3,000 TB $38,750
3,000 to 15,000 TB $58,750
15,000 to 30,000 TB $138,750
Beyond 30,000 TB $188,750

Prices are for UA Advanced contracts. UA Standard (office hours) is at 50% discount.

Fully managed OpenStack, Kubernetes and LMA

We manage infrastructure at both the host and the guest level. Infrastructure includes Ceph and SWIFT storage, Kubernetes, OpenStack and the recommended logging, monitoring and alerting stack.

  Per VM Per Host
Managed Kubernetes on public cloud, VMware, or OpenStack $1,060 $2,190 *
Managed OpenStack or Kubernetes on bare metal   $4,275
Combined offering - managed on-demand K8s on fully managed OpenStack   $6,465

* On a VMware or OpenStack cluster, managed guests can be priced per host in the cluster.


Support and commercial capabilities for MAAS are included with Ubuntu Advantage for Infrastructure. These additional charges apply for machines managed by MAAS and not covered by a UA Infrastructure contract.

  Essential Standard Advanced
Per managed machine - monthly $3 $5 $10
Per managed machine - annual $30 $50 $100
Phone and ticket support None Office hours 24/7
Response time - SLA Sev 1 - 4 hours 1 hour
Knowledge base access Yes Yes Yes
Role based access controls (RBAC) Yes Yes Yes
High availability Yes Yes Yes

Any questions?

Call us +1 737 204 0291 (Americas), +44 203 656 5291 (RoW) or

contact us online