Security maintenance and support
|Ubuntu Advantage for Infrastructure||Essential||Standard||Advanced|
|Phone and ticket support||-||Office hours *||24/7|
|Response time SLA - Sev 1||-||4 hours||1 hour|
|Response time SLA - Sev 2||-||8 hours||2 hours|
|Response time SLA - Sev 3||-||12 hours||6 hours|
|Response time SLA - Sev 4||-||24 hours||12 hours|
|Extended Security Maintenance (ESM)|
|Kernel live patch service to avoid reboots|
|Landscape on-prem systems management|
|Knowledge base access|
|Certified Windows drivers for KVM guests|
|FIPS 140-2 Level 1 certified crypto modules|
|Common Criteria EAL2|
|OpenStack||Security updates||Updates + support||Updates + support|
|Kubernetes||Security updates||Updates + support||Updates + support|
|KVM/LXD||Security updates||Updates + support||Updates + support|
|Legal assurance program||-|
|Ceph/Swift usable storage support included||-||12TB||12TB|
* Minimums and exclusions apply. Please refer to the service description for full details.
Software-defined storage - Ceph and Swift
Only applies if attaching more than 12TB of usable Ceph/SWIFT disks (e.g 36TB raw with 3x replication) per node in the cluster. Priced by the amount exceeding the total of 12TB per node included in UA.
|UA Advanced Storage||From|
|Up to 50 TB usable||$0|
|50 - 500 TB usable||$5000|
|500 - 1000 TB usable||$38,750|
|1,000 to 5,000 TB usable||$58,750|
|5,000 to 10,000 TB usable||$138,750|
|Beyond 10,000 TB||$188,750|
Prices are for UA Advanced contracts. UA Standard (office hours) is at 50% discount.
Fully managed OpenStack, Kubernetes and LMA
We manage infrastructure at both the host and the guest level. Infrastructure includes Ceph and SWIFT storage, Kubernetes, OpenStack and the recommended logging, monitoring and alerting stack.
|Per VM||Per Host|
|Managed Kubernetes on public cloud, VMware, or OpenStack||$1,060||$2,190 *|
|Managed OpenStack or Kubernetes on bare metal||$4,275|
|Combined offering - managed on-demand K8s on fully managed OpenStack||$6,465|
* On a VMware or OpenStack cluster, managed guests can be priced per host in the cluster.
Support and commercial capabilities for MAAS are included with Ubuntu Advantage for Infrastructure. These additional charges apply for machines managed by MAAS and not covered by a UA Infrastructure contract.
|Per managed machine - monthly||$3||$5||$10|
|Per managed machine - annual||$30||$50||$100|
|Phone and ticket support||None||Office hours||24/7|
|Response time - SLA Sev 1||-||4 hours||1 hour|
|Knowledge base access|
|Role based access controls (RBAC)|