CVE-2020-1771

Publication date 27 March 2020

Last updated 26 August 2025

Ubuntu priority

Cvss 3 Severity Score

Description

Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

Read the notes from the security team

Status

Show unmaintained releases

Package	Ubuntu Release	Status
otrs2	26.04 LTS resolute	Not in release
	25.10 questing	Not in release
	25.04 plucky	Not in release
	24.10 oracular	Not in release
	24.04 LTS noble	Not in release
	23.10 mantic	Not in release
	23.04 lunar	Not in release
	22.10 kinetic	Not in release
	22.04 LTS jammy	Not affected
	21.10 impish	Not affected
	21.04 hirsute	Not affected
	20.10 groovy	Not affected
	20.04 LTS focal	Needs evaluation
	19.10 eoan	Ignored end of life
	18.04 LTS bionic	Needs evaluation
	16.04 LTS xenial	Ignored end of standard support, was needs-triage
	14.04 LTS trusty	Not in release

Notes

sbeattie

probably does not affect otrs v5

Patch details

For informational purposes only. We recommend not to cherry-pick updates. How can I get the fixes?

Package	Patch details
otrs2	Upstream: 2576830

Severity score breakdown

CVSS version: CVSS v3.0

Base score 4.6 · Medium

Base metrics

Parameter	Value
Attack vector	Network
Attack complexity	Low
Privileges required	Low
User interaction	Required
Scope	Unchanged
Confidentiality impact	Low
Integrity impact	Low
Availability impact	None

Scores

Parameter	Value
Base score	4.6 · Medium
Exploitability score	-
Impact score	-

Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N