CVE-2023-38059

Publication date 16 October 2023

Last updated 11 July 2025

Ubuntu priority

Cvss 3 Severity Score

Description

The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Read the notes from the security team

Status

Show unmaintained releases

Package	Ubuntu Release	Status
znuny	25.10 questing	Needs evaluation
	25.04 plucky	Ignored end of life, was needs-triage
	24.10 oracular	Ignored end of life, was needs-triage
	24.04 LTS noble	Needs evaluation
	23.10 mantic	Ignored end of life, was needs-triage
	23.04 lunar	Ignored end of life, was needs-triage
	22.04 LTS jammy	Not in release
	20.04 LTS focal	Not in release
	18.04 LTS bionic	Ignored end of standard support
	16.04 LTS xenial	Ignored end of standard support
	14.04 LTS trusty	Ignored end of standard support
otrs2	25.10 questing	Not in release
	25.04 plucky	Not in release
	24.10 oracular	Not in release
	24.04 LTS noble	Not in release
	23.10 mantic	Not in release
	23.04 lunar	Not in release
	22.04 LTS jammy	Needs evaluation
	20.04 LTS focal	Needs evaluation
	18.04 LTS bionic	Needs evaluation
	16.04 LTS xenial	Needs evaluation
	14.04 LTS trusty	Ignored end of standard support

Notes

sbeattie

possibly fixed in otrs2 in 6.0.35, which was a bunch of fixes backported from znuny; this may mean that it was already fixed in znuny

Severity score breakdown

Parameter	Value
Base score	5.3 · Medium
Attack vector	Network
Attack complexity	Low
Privileges required	None
User interaction	None
Scope	Unchanged
Confidentiality	Low
Integrity impact	None
Availability impact	None
Vector	CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N