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CVE-2023-38059

Published: 16 October 2023

The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Notes

AuthorNote
sbeattie
possibly fixed in otrs2 in 6.0.35, which was a bunch of fixes
backported from znuny; this may mean that it was already fixed in
znuny

Priority

Medium

Cvss 3 Severity Score

5.3

Score breakdown

Status

Package Release Status
otrs2
Launchpad, Ubuntu, Debian
bionic Needs triage

focal Needs triage

jammy Needs triage

lunar Does not exist

mantic Does not exist

noble Does not exist

trusty Ignored
(end of standard support)
upstream Needs triage

xenial Needs triage

znuny
Launchpad, Ubuntu, Debian
bionic Ignored
(end of standard support)
focal Does not exist

jammy Does not exist

lunar Ignored
(end of life, was needs-triage)
mantic Needs triage

noble Needs triage

trusty Ignored
(end of standard support)
upstream Needs triage

xenial Ignored
(end of standard support)

Severity score breakdown

Parameter Value
Base score 5.3
Attack vector Network
Attack complexity Low
Privileges required None
User interaction None
Scope Unchanged
Confidentiality Low
Integrity impact None
Availability impact None
Vector CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N