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Published: 26 July 2021

Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.



Cvss 3 Severity Score


Score breakdown


Package Release Status
Launchpad, Ubuntu, Debian
trusty Does not exist

bionic Needs triage

focal Needs triage

upstream Needs triage

xenial Needs triage

hirsute Ignored
(end of life)
jammy Needs triage

impish Ignored
(end of life)
kinetic Does not exist

lunar Does not exist

Severity score breakdown

Parameter Value
Base score 4.3
Attack vector Network
Attack complexity Low
Privileges required Low
User interaction None
Scope Unchanged
Confidentiality Low
Integrity impact None
Availability impact None
Vector CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N