CVE-2020-1778
Publication date 23 November 2020
Last updated 26 August 2025
Ubuntu priority
Description
When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.
Status
| Package | Ubuntu Release | Status |
|---|---|---|
| otrs2 | 26.04 LTS resolute | Not in release |
| 25.10 questing | Not in release | |
| 24.04 LTS noble | Not in release | |
| 22.04 LTS jammy |
Needs evaluation
|
|
| 20.04 LTS focal | Ignored end of standard support, was needs-triage | |
| 18.04 LTS bionic | Ignored end of standard support, was needs-triage | |
| 16.04 LTS xenial | Ignored end of standard support, was needs-triage | |
| 14.04 LTS trusty | Not in release |
Severity score breakdown
| Parameter | Value |
|---|---|
| Base score |
4.1 · Medium
|
| Attack vector | Adjacent |
| Attack complexity | Low |
| Privileges required | Low |
| User interaction | Required |
| Scope | Unchanged |
| Confidentiality | Low |
| Integrity impact | Low |
| Availability impact | None |
| Vector | CVSS:3.1/AV:A/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N |