CVE-2020-1770

Publication date 27 March 2020

Last updated 26 August 2025

Ubuntu priority

Cvss 3 Severity Score

Description

Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

Status

Show unmaintained releases

Package	Ubuntu Release	Status
otrs2	25.10 questing	Not in release
	25.04 plucky	Not in release
	24.10 oracular	Not in release
	24.04 LTS noble	Not in release
	23.10 mantic	Not in release
	23.04 lunar	Not in release
	22.10 kinetic	Not in release
	22.04 LTS jammy	Not affected
	21.10 impish	Not affected
	21.04 hirsute	Not affected
	20.10 groovy	Not affected
	20.04 LTS focal	Needs evaluation
	19.10 eoan	Ignored end of life
	18.04 LTS bionic	Needs evaluation
	16.04 LTS xenial	Needs evaluation
	14.04 LTS trusty	Not in release

Patch details

For informational purposes only. We recommend not to cherry-pick updates. How can I get the fixes?

Package	Patch details
otrs2	Upstream: cb6d12a Upstream: d37defe

Severity score breakdown

Parameter	Value
Base score	2.4 · Low
Attack vector	Network
Attack complexity	Low
Privileges required	High
User interaction	Required
Scope	Unchanged
Confidentiality	Low
Integrity impact	None
Availability impact	None
Vector	CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:N/A:N