CVE-2020-1768
Publication date 7 February 2020
Last updated 26 August 2025
Ubuntu priority
Description
The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.
Status
| Package | Ubuntu Release | Status |
|---|---|---|
| otrs2 | 26.04 LTS resolute | Not in release |
| 25.10 questing | Not in release | |
| 24.04 LTS noble | Not in release | |
| 22.04 LTS jammy |
Needs evaluation
|
|
| 20.04 LTS focal | Ignored end of standard support, was needs-triage | |
| 18.04 LTS bionic | Ignored end of standard support, was needs-triage | |
Severity score breakdown
| Parameter | Value |
|---|---|
| Base score |
5.4 · Medium
|
| Attack vector | Network |
| Attack complexity | Low |
| Privileges required | Low |
| User interaction | None |
| Scope | Unchanged |
| Confidentiality | Low |
| Integrity impact | None |
| Availability impact | Low |
| Vector | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L |