CVE-2020-1767
Published: 10 January 2020
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
Priority
Status
| Package | Release | Status |
|---|---|---|
|
otrs2 Launchpad, Ubuntu, Debian |
bionic |
Needs triage
|
| disco |
Ignored
(end of life)
|
|
| eoan |
Ignored
(end of life)
|
|
| focal |
Not vulnerable
(6.0.25-1)
|
|
| groovy |
Not vulnerable
(6.0.25-1)
|
|
| hirsute |
Not vulnerable
(6.0.25-1)
|
|
| impish |
Not vulnerable
(6.0.25-1)
|
|
| jammy |
Not vulnerable
(6.0.25-1)
|
|
| kinetic |
Does not exist
|
|
| lunar |
Does not exist
|
|
| mantic |
Does not exist
|
|
| noble |
Does not exist
|
|
| trusty |
Does not exist
|
|
| upstream |
Needs triage
|
|
| xenial |
Needs triage
|
Severity score breakdown
| Parameter | Value |
|---|---|
| Base score | 4.3 |
| Attack vector | Network |
| Attack complexity | Low |
| Privileges required | Low |
| User interaction | None |
| Scope | Unchanged |
| Confidentiality | None |
| Integrity impact | Low |
| Availability impact | None |
| Vector | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N |