CVE-2019-9753
Published: 3 June 2019
An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.
Priority
Status
| Package | Release | Status |
|---|---|---|
|
otrs2 Launchpad, Ubuntu, Debian |
bionic |
Not vulnerable
(code not present)
|
| cosmic |
Not vulnerable
(code not present)
|
|
| disco |
Not vulnerable
(code not present)
|
|
| trusty |
Does not exist
|
|
| upstream |
Not vulnerable
(debian: Only affects 7.x series)
|
|
| xenial |
Not vulnerable
(code not present)
|
Severity score breakdown
| Parameter | Value |
|---|---|
| Base score | 4.3 |
| Attack vector | Network |
| Attack complexity | Low |
| Privileges required | Low |
| User interaction | None |
| Scope | Unchanged |
| Confidentiality | Low |
| Integrity impact | None |
| Availability impact | None |
| Vector | CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N |