CVE-2019-18180

Publication date 5 December 2019

Last updated 26 August 2025

Ubuntu priority

Cvss 3 Severity Score

Description

Improper Check for filenames with overly long extensions in PostMaster (sending in email) or uploading files (e.g. attaching files to mails) of ((OTRS)) Community Edition and OTRS allows an remote attacker to cause an endless loop. This issue affects: OTRS AG: ((OTRS)) Community Edition 5.0.x version 5.0.38 and prior versions; 6.0.x version 6.0.23 and prior versions. OTRS AG: OTRS 7.0.x version 7.0.12 and prior versions.

Status

Show unmaintained releases

Package	Ubuntu Release	Status
otrs2	26.04 LTS resolute	Not in release
	25.10 questing	Not in release
	25.04 plucky	Not in release
	24.10 oracular	Not in release
	24.04 LTS noble	Not in release
	23.10 mantic	Not in release
	23.04 lunar	Not in release
	22.10 kinetic	Not in release
	22.04 LTS jammy	Not affected
	21.10 impish	Not affected
	21.04 hirsute	Not affected
	20.10 groovy	Not affected
	20.04 LTS focal	Not affected
	19.10 eoan	Ignored end of life
	19.04 disco	Ignored end of life
	18.04 LTS bionic	Vulnerable
	16.04 LTS xenial	Ignored end of standard support, was needed
	14.04 LTS trusty	Not in release

Patch details

For informational purposes only. We recommend not to cherry-pick updates. How can I get the fixes?

Package	Patch details
otrs2	Upstream: 799616e Upstream: 76b301f

Severity score breakdown

CVSS version: CVSS v3.0

Base score 5.3 · Medium

Base metrics

Parameter	Value
Attack vector	Network
Attack complexity	Low
Privileges required	None
User interaction	None
Scope	Unchanged
Confidentiality impact	None
Integrity impact	None
Availability impact	Low

Scores

Parameter	Value
Base score	5.3 · Medium
Exploitability score	-
Impact score	-

Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:L