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Published: 06 January 2020

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.



CVSS 3 base score: 4.3


Package Release Status
Launchpad, Ubuntu, Debian
Upstream Needs triage

Ubuntu 21.10 (Impish Indri) Not vulnerable
Ubuntu 21.04 (Hirsute Hippo) Not vulnerable
Ubuntu 20.04 LTS (Focal Fossa) Not vulnerable
Ubuntu 18.04 LTS (Bionic Beaver) Needed

Ubuntu 16.04 ESM (Xenial Xerus) Ignored
(end of standard support, was needed)
Ubuntu 14.04 ESM (Trusty Tahr) Does not exist

Upstream: (6.x)
Upstream: (5.x)