CVE-2019-18179

Publication date 6 January 2020

Last updated 26 August 2025

Ubuntu priority

Cvss 3 Severity Score

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

Status

Show unmaintained releases

Package	Ubuntu Release	Status
otrs2	26.04 LTS resolute	Not in release
	25.10 questing	Not in release
	25.04 plucky	Not in release
	24.10 oracular	Not in release
	24.04 LTS noble	Not in release
	23.10 mantic	Not in release
	23.04 lunar	Not in release
	22.10 kinetic	Not in release
	22.04 LTS jammy	Not affected
	21.10 impish	Not affected
	21.04 hirsute	Not affected
	20.10 groovy	Not affected
	20.04 LTS focal	Not affected
	19.10 eoan	Ignored end of life
	19.04 disco	Ignored end of life
	18.04 LTS bionic	Vulnerable
	16.04 LTS xenial	Vulnerable
	14.04 LTS trusty	Not in release

Patch details

For informational purposes only. We recommend not to cherry-pick updates. How can I get the fixes?

Package	Patch details
otrs2	Upstream: fa6bf8c Upstream: 696db4d

Severity score breakdown

CVSS version: CVSS v3.0

Base score 3.5 · Low

Base metrics

Parameter	Value
Attack vector	Network
Attack complexity	Low
Privileges required	Low
User interaction	Required
Scope	Unchanged
Confidentiality impact	Low
Integrity impact	None
Availability impact	None

Scores

Parameter	Value
Base score	3.5 · Low
Exploitability score	-
Impact score	-

Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N