CVE-2019-16375

Publication date 19 March 2020

Last updated 26 August 2025

Ubuntu priority

Medium

Why this priority?

Cvss 3 Severity Score

5.4 · Medium

Score breakdown

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.

Status

Package Ubuntu Release Status
otrs2 26.04 LTS resolute Not in release
25.10 questing Not in release
25.04 plucky Not in release
24.10 oracular Not in release
24.04 LTS noble Not in release
23.10 mantic Not in release
23.04 lunar Not in release
22.10 kinetic Not in release
22.04 LTS jammy
Not affected
21.10 impish
Not affected
21.04 hirsute
Not affected
20.10 groovy
Not affected
20.04 LTS focal
Not affected
19.10 eoan Ignored end of life
19.04 disco Ignored end of life
18.04 LTS bionic Ignored end of standard support, was needs-triage
16.04 LTS xenial Ignored end of standard support, was needs-triage
14.04 LTS trusty Not in release

Severity score breakdown

Parameter Value
Base score 5.4 · Medium
Attack vector Network
Attack complexity Low
Privileges required Low
User interaction Required
Scope Changed
Confidentiality Low
Integrity impact Low
Availability impact None
Vector CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N

References

Other references

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