CVE-2019-13457
Published: 10 March 2020
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
Priority
Status
| Package | Release | Status |
|---|---|---|
|
otrs2 Launchpad, Ubuntu, Debian |
bionic |
Needs triage
|
| eoan |
Ignored
(end of life)
|
|
| focal |
Needs triage
|
|
| groovy |
Ignored
(end of life)
|
|
| hirsute |
Ignored
(end of life)
|
|
| impish |
Ignored
(end of life)
|
|
| jammy |
Needs triage
|
|
| kinetic |
Does not exist
|
|
| lunar |
Does not exist
|
|
| mantic |
Does not exist
|
|
| trusty |
Does not exist
|
|
| upstream |
Not vulnerable
(debian: Only affects 7.x series)
|
|
| xenial |
Needs triage
|
Severity score breakdown
| Parameter | Value |
|---|---|
| Base score | 4.3 |
| Attack vector | Network |
| Attack complexity | Low |
| Privileges required | Low |
| User interaction | None |
| Scope | Unchanged |
| Confidentiality | Low |
| Integrity impact | None |
| Availability impact | None |
| Vector | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N |