CVE-2019-13457

Publication date 10 March 2020

Last updated 26 August 2025

Ubuntu priority

Medium

Why this priority?

Cvss 3 Severity Score

4.3 · Medium

Score breakdown

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.

Status

Package Ubuntu Release Status
otrs2 26.04 LTS resolute Not in release
25.10 questing Not in release
25.04 plucky Not in release
24.10 oracular Not in release
24.04 LTS noble Not in release
23.10 mantic Not in release
23.04 lunar Not in release
22.10 kinetic Not in release
22.04 LTS jammy
Needs evaluation
21.10 impish Ignored end of life
21.04 hirsute Ignored end of life
20.10 groovy Ignored end of life
20.04 LTS focal
Needs evaluation
19.10 eoan Ignored end of life
18.04 LTS bionic
Needs evaluation
16.04 LTS xenial
Needs evaluation
14.04 LTS trusty Not in release

Severity score breakdown

CVSS version: CVSS v3.0

Base score 4.3 · Medium

Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

References

Other references

Access our resources on patching vulnerabilities