CVE-2019-12497

Published: 17 June 2019

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

Priority

Medium

CVSS 3 base score: 5.3

Status

Package Release Status
otrs2
Launchpad, Ubuntu, Debian
Upstream
Released (6.0.19-1)
Ubuntu 21.10 (Impish Indri) Not vulnerable
(6.0.19-1)
Ubuntu 21.04 (Hirsute Hippo) Not vulnerable
(6.0.19-1)
Ubuntu 20.04 LTS (Focal Fossa) Not vulnerable
(6.0.19-1)
Ubuntu 18.04 LTS (Bionic Beaver) Needed

Ubuntu 16.04 ESM (Xenial Xerus) Ignored
(end of standard support, was needed)
Ubuntu 14.04 ESM (Trusty Tahr) Does not exist