CVE-2019-12497

Publication date 17 June 2019

Last updated 24 July 2024

Ubuntu priority

Medium

Why this priority?

Cvss 3 Severity Score

5.3 · Medium

Score breakdown

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

Status

Package Ubuntu Release Status
otrs2 24.10 oracular Not in release
24.04 LTS noble Not in release
23.10 mantic Not in release
23.04 lunar Not in release
22.10 kinetic Not in release
22.04 LTS jammy
Not affected
21.10 impish
Not affected
21.04 hirsute
Not affected
20.10 groovy
Not affected
20.04 LTS focal
Not affected
19.10 eoan
Not affected
19.04 disco Ignored end of life
18.10 cosmic Ignored end of life
18.04 LTS bionic
Vulnerable
16.04 LTS xenial
Vulnerable
14.04 LTS trusty Not in release

Severity score breakdown

Parameter Value
Base score 5.3 · Medium
Attack vector Network
Attack complexity Low
Privileges required None
User interaction None
Scope Unchanged
Confidentiality Low
Integrity impact None
Availability impact None
Vector CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N