CVE-2018-7567

Publication date 4 March 2018

Last updated 6 August 2026

Ubuntu priority

Cvss 3 Severity Score

Description

In the Admin Package Manager in Open Ticket Request System (OTRS) 5.0.0 through 5.0.24 and 6.0.0 through 6.0.1, authenticated admins are able to exploit a Blind Remote Code Execution vulnerability by loading a crafted opm file with an embedded CodeInstall element to execute a command on the server during package installation. NOTE: the vendor disputes this issue stating "the behaviour is as designed and needed for different packages to be installed", "there is a security warning if the package is not verified by OTRS Group", and "there is the possibility and responsibility of an admin to check packages before installation which is possible as they are not binary.

Read the notes from the security team

Status

Show unmaintained releases

Package	Ubuntu Release	Status
otrs2	19.10 eoan	Not affected
	19.04 disco	Not affected
	18.10 cosmic	Not affected
	18.04 LTS bionic	Not affected
	17.10 artful	Not affected
	16.04 LTS xenial	Not affected
	14.04 LTS trusty	Not in release

Notes

msalvatore

Vendor states that everything is functioning as designed. Marking as not-affected as this CVE is disputed.

Severity score breakdown

CVSS version: CVSS v3.0

Base score 7.2 · High

Base metrics

Parameter	Value
Attack vector	Network
Attack complexity	Low
Privileges required	High
User interaction	None
Scope	Unchanged
Confidentiality impact	High
Integrity impact	High
Availability impact	High

Scores

Parameter	Value
Base score	7.2 · High
Exploitability score	-
Impact score	-

Vector: CVSS:3.0/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H