CVE-2018-7567
Publication date 4 March 2018
Last updated 4 August 2025
Ubuntu priority
Description
In the Admin Package Manager in Open Ticket Request System (OTRS) 5.0.0 through 5.0.24 and 6.0.0 through 6.0.1, authenticated admins are able to exploit a Blind Remote Code Execution vulnerability by loading a crafted opm file with an embedded CodeInstall element to execute a command on the server during package installation. NOTE: the vendor disputes this issue stating "the behaviour is as designed and needed for different packages to be installed", "there is a security warning if the package is not verified by OTRS Group", and "there is the possibility and responsibility of an admin to check packages before installation which is possible as they are not binary.
Status
| Package | Ubuntu Release | Status |
|---|---|---|
| otrs2 | ||
| 18.04 LTS bionic | Ignored disputed | |
| 16.04 LTS xenial | Ignored disputed | |
| 14.04 LTS trusty | Not in release |
Notes
msalvatore
Vendor states that everything is functioning as designed. Ignoring as this CVE is disputed.
Severity score breakdown
| Parameter | Value |
|---|---|
| Base score |
7.2 · High
|
| Attack vector | Network |
| Attack complexity | Low |
| Privileges required | High |
| User interaction | None |
| Scope | Unchanged |
| Confidentiality | High |
| Integrity impact | High |
| Availability impact | High |
| Vector | CVSS:3.0/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H |