CVE-2018-20800
Publication date 13 March 2019
Last updated 26 August 2025
Ubuntu priority
Description
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
Status
| Package | Ubuntu Release | Status |
|---|---|---|
| otrs2 | 25.10 questing | Not in release |
| 25.04 plucky | Not in release | |
| 24.04 LTS noble | Not in release | |
| 22.04 LTS jammy |
Not affected
|
|
| 20.04 LTS focal |
Not affected
|
|
| 18.04 LTS bionic |
Needs evaluation
|
|
| 16.04 LTS xenial |
Needs evaluation
|
|
| 14.04 LTS trusty | Not in release |
Severity score breakdown
| Parameter | Value |
|---|---|
| Base score |
6.5 · Medium
|
| Attack vector | Network |
| Attack complexity | Low |
| Privileges required | Low |
| User interaction | None |
| Scope | Unchanged |
| Confidentiality | None |
| Integrity impact | High |
| Availability impact | None |
| Vector | CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N |