CVE-2018-20800

Publication date 13 March 2019

Last updated 26 August 2025

Ubuntu priority

Medium

Why this priority?

Cvss 3 Severity Score

6.5 · Medium

Score breakdown

Description

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

Status

Package Ubuntu Release Status
otrs2 26.04 LTS resolute Not in release
25.10 questing Not in release
25.04 plucky Not in release
24.10 oracular Not in release
24.04 LTS noble Not in release
23.10 mantic Not in release
23.04 lunar Not in release
22.10 kinetic Not in release
22.04 LTS jammy
Not affected
21.10 impish
Not affected
21.04 hirsute
Not affected
20.10 groovy
Not affected
20.04 LTS focal
Not affected
19.10 eoan
Not affected
19.04 disco
Not affected
18.10 cosmic Ignored end of life
18.04 LTS bionic
Needs evaluation
16.04 LTS xenial
Needs evaluation
14.04 LTS trusty Not in release

Severity score breakdown

CVSS version: CVSS v3.0

Base score 6.5 · Medium

Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N

References

Other references

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