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Published: 16 April 2023

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x before 6.0.12. An attacker could send an e-mail message with a malicious link to an OTRS system or an agent. If a logged-in agent opens this link, it could cause the execution of JavaScript in the context of OTRS.



Cvss 3 Severity Score


Score breakdown


Package Release Status
Launchpad, Ubuntu, Debian
bionic Needed

hirsute Not vulnerable
impish Not vulnerable
jammy Not vulnerable
cosmic Ignored
(end of life)
disco Not vulnerable
eoan Not vulnerable
focal Not vulnerable
groovy Not vulnerable
kinetic Does not exist

lunar Does not exist

trusty Does not exist
(trusty was not-affected)
Released (6.0.12-1)
xenial Not vulnerable

mantic Does not exist

Severity score breakdown

Parameter Value
Base score 6.1
Attack vector Network
Attack complexity Low
Privileges required None
User interaction Required
Scope Changed
Confidentiality Low
Integrity impact Low
Availability impact None
Vector CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N