CVE-2018-10198

Publication date 6 June 2018

Last updated 26 August 2025

Ubuntu priority

Cvss 3 Severity Score

Description

An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.

Status

Show unmaintained releases

Package	Ubuntu Release	Status
otrs2	25.10 questing	Not in release
	25.04 plucky	Not in release
	24.10 oracular	Not in release
	24.04 LTS noble	Not in release
	23.10 mantic	Not in release
	23.04 lunar	Not in release
	22.10 kinetic	Not in release
	22.04 LTS jammy	Not affected
	21.10 impish	Not affected
	21.04 hirsute	Not affected
	20.10 groovy	Not affected
	20.04 LTS focal	Not affected
	19.10 eoan	Not affected
	19.04 disco	Not affected
	18.10 cosmic	Not affected
	18.04 LTS bionic	Needs evaluation
	17.10 artful	Ignored end of life
	16.04 LTS xenial	Needs evaluation
	14.04 LTS trusty	Not in release

Patch details

For informational purposes only. We recommend not to cherry-pick updates. How can I get the fixes?

Package	Patch details
otrs2	Other: 9f5f09e

Severity score breakdown

Parameter	Value
Base score	4.3 · Medium
Attack vector	Network
Attack complexity	Low
Privileges required	Low
User interaction	None
Scope	Unchanged
Confidentiality	Low
Integrity impact	None
Availability impact	None
Vector	CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N