CVE-2017-9324

Publication date 12 June 2017

Last updated 26 August 2025

Ubuntu priority

Medium

Why this priority?

Cvss 3 Severity Score

8.8 · High

Score breakdown

Description

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

Status

Package Ubuntu Release Status
otrs2 26.04 LTS resolute Not in release
25.10 questing Not in release
25.04 plucky Not in release
24.10 oracular Not in release
24.04 LTS noble Not in release
23.10 mantic Not in release
22.04 LTS jammy
Not affected
21.10 impish
Not affected
21.04 hirsute
Not affected
20.10 groovy
Not affected
20.04 LTS focal
Not affected
19.10 eoan
Not affected
19.04 disco
Not affected
18.10 cosmic
Not affected
18.04 LTS bionic
Not affected
17.10 artful Ignored end of life
17.04 zesty
Fixed 5.0.16-1+deb9u2build0.17.04.1
16.10 yakkety Ignored end of life
16.04 LTS xenial Ignored end of standard support, was needed
14.04 LTS trusty Not in release

Severity score breakdown

CVSS version: CVSS v3.0

Base score 8.8 · High

Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

References

Other references

Access our resources on patching vulnerabilities