CVE-2017-9324
Published: 12 June 2017
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
Priority
Status
| Package | Release | Status |
|---|---|---|
|
otrs2 Launchpad, Ubuntu, Debian |
artful |
Ignored
(end of life)
|
| bionic |
Not vulnerable
(6.0.5-1)
|
|
| cosmic |
Not vulnerable
(6.0.5-1)
|
|
| disco |
Not vulnerable
(6.0.5-1)
|
|
| eoan |
Not vulnerable
(6.0.5-1)
|
|
| focal |
Not vulnerable
(6.0.5-1)
|
|
| groovy |
Not vulnerable
(6.0.5-1)
|
|
| hirsute |
Not vulnerable
(6.0.5-1)
|
|
| impish |
Not vulnerable
(6.0.5-1)
|
|
| jammy |
Not vulnerable
(6.0.5-1)
|
|
| mantic |
Does not exist
|
|
| noble |
Does not exist
|
|
| trusty |
Does not exist
(trusty was needed)
|
|
| upstream |
Released
(5.0.20)
|
|
| xenial |
Needed
|
|
| yakkety |
Ignored
(end of life)
|
|
| zesty |
Released
(5.0.16-1+deb9u2build0.17.04.1)
|
Severity score breakdown
| Parameter | Value |
|---|---|
| Base score | 8.8 |
| Attack vector | Network |
| Attack complexity | Low |
| Privileges required | Low |
| User interaction | None |
| Scope | Unchanged |
| Confidentiality | High |
| Integrity impact | High |
| Availability impact | High |
| Vector | CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H |