CVE-2017-16854
Published: 8 December 2017
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
Priority
Status
| Package | Release | Status |
|---|---|---|
|
otrs2 Launchpad, Ubuntu, Debian |
artful |
Ignored
(end of life)
|
| bionic |
Not vulnerable
(6.0.5-1)
|
|
| cosmic |
Not vulnerable
(6.0.5-1)
|
|
| disco |
Not vulnerable
(6.0.5-1)
|
|
| eoan |
Not vulnerable
(6.0.5-1)
|
|
| focal |
Not vulnerable
(6.0.5-1)
|
|
| groovy |
Not vulnerable
(6.0.5-1)
|
|
| hirsute |
Not vulnerable
(6.0.5-1)
|
|
| impish |
Not vulnerable
(6.0.5-1)
|
|
| jammy |
Not vulnerable
(6.0.5-1)
|
|
| mantic |
Does not exist
|
|
| noble |
Does not exist
|
|
| trusty |
Does not exist
(trusty was needed)
|
|
| upstream |
Released
(6.0.2-1)
|
|
| xenial |
Needed
|
|
| zesty |
Ignored
(end of life)
|
Severity score breakdown
| Parameter | Value |
|---|---|
| Base score | 6.5 |
| Attack vector | Network |
| Attack complexity | Low |
| Privileges required | Low |
| User interaction | None |
| Scope | Unchanged |
| Confidentiality | High |
| Integrity impact | None |
| Availability impact | None |
| Vector | CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N |