CVE-2016-5843

Publication date 17 September 2016

Last updated 25 August 2025

Ubuntu priority

Cvss 3 Severity Score

Description

Multiple SQL injection vulnerabilities in the FAQ package 2.x before 2.3.6, 4.x before 4.0.5, and 5.x before 5.0.5 in Open Ticket Request System (OTRS) allow remote attackers to execute arbitrary SQL commands via crafted search parameters.

Read the notes from the security team

Status

Show unmaintained releases

Package	Ubuntu Release	Status
otrs2	16.04 LTS xenial	Not affected
	14.04 LTS trusty	Not in release
	12.04 LTS precise	Not affected

How can I get the fixes?
What do statuses mean?

Notes

ratliff

FAQ is a separate module

Severity score breakdown

Parameter	Value
Base score	9.4 · Critical
Attack vector	Network
Attack complexity	Low
Privileges required	None
User interaction	None
Scope	Unchanged
Confidentiality	High
Integrity impact	High
Availability impact	Low
Vector	CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:L

References

MITRE
NVD
Launchpad
Debian

Other references

https://github.com/OTRS/FAQ/commit/3700f75c67f6ed1d39bc213445c6d12a458e1af9
https://github.com/OTRS/FAQ/commit/8c9d63bd0297adda760330805c31afc130861557
https://github.com/OTRS/FAQ/commit/b805703e7b7725d1f3040bb626a4c4dd845ee9e3
https://www.otrs.com/security-advisory-2016-01-security-update-otrs-faq-package/
https://www.cve.org/CVERecord?id=CVE-2016-5843