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Published: 9 August 2021

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/, Kernel/System/, Kernel/System/Ticket/IndexAccelerator/, Kernel/System/Ticket/IndexAccelerator/, and Kernel/System/



Cvss 3 Severity Score


Score breakdown


Package Release Status
Launchpad, Ubuntu, Debian
artful Ignored
(end of life)
bionic Not vulnerable
lucid Ignored
(end of life)
precise Ignored
(end of life)
quantal Ignored
(end of life)
raring Ignored
(end of life)
saucy Ignored
(end of life)
trusty Does not exist
(trusty was not-affected [3.3.5-1])
Released (3.2.9-1)
utopic Ignored
(end of life)
vivid Ignored
(end of life)
wily Ignored
(end of life)
xenial Not vulnerable
yakkety Ignored
(end of life)
zesty Ignored
(end of life)

Severity score breakdown

Parameter Value
Base score 8.8
Attack vector Network
Attack complexity Low
Privileges required Low
User interaction None
Scope Unchanged
Confidentiality High
Integrity impact High
Availability impact High
Vector CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H