CVE-2013-4717

Publication date 9 August 2021

Last updated 25 August 2025

Ubuntu priority

Medium

Why this priority?

Cvss 3 Severity Score

8.8 · High

Score breakdown

Description

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.

Status

Package Ubuntu Release Status
otrs2 18.04 LTS bionic
Not affected
17.10 artful Ignored end of life
17.04 zesty Ignored end of life
16.10 yakkety Ignored end of life
16.04 LTS xenial
Not affected
15.10 wily Ignored end of life
15.04 vivid Ignored end of life
14.10 utopic Ignored end of life
14.04 LTS trusty Not in release
13.10 saucy Ignored end of life
13.04 raring Ignored end of life
12.10 quantal Ignored end of life
12.04 LTS precise Ignored end of life
10.04 LTS lucid Ignored end of life

Severity score breakdown

Parameter Value
Base score 8.8 · High
Attack vector Network
Attack complexity Low
Privileges required Low
User interaction None
Scope Unchanged
Confidentiality High
Integrity impact High
Availability impact High
Vector CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

References

Other references