CVE-2013-4717

Publication date 9 August 2021

Last updated 25 August 2025

Ubuntu priority

Cvss 3 Severity Score

Description

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.

Status

Show unmaintained releases

Package	Ubuntu Release	Status
otrs2	18.04 LTS bionic	Not affected
	17.10 artful	Ignored end of life
	17.04 zesty	Ignored end of life
	16.10 yakkety	Ignored end of life
	16.04 LTS xenial	Not affected
	15.10 wily	Ignored end of life
	15.04 vivid	Ignored end of life
	14.10 utopic	Ignored end of life
	14.04 LTS trusty	Not in release
	13.10 saucy	Ignored end of life
	13.04 raring	Ignored end of life
	12.10 quantal	Ignored end of life
	12.04 LTS precise	Ignored end of life
	10.04 LTS lucid	Ignored end of life

Severity score breakdown

CVSS version: CVSS v3.0

Base score 8.8 · High

Base metrics

Parameter	Value
Attack vector	Network
Attack complexity	Low
Privileges required	Low
User interaction	None
Scope	Unchanged
Confidentiality impact	High
Integrity impact	High
Availability impact	High

Scores

Parameter	Value
Base score	8.8 · High
Exploitability score	-
Impact score	-

Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

References

Other references

https://www.cve.org/CVERecord?id=CVE-2013-4717