CVE-2013-3551

Publication date 21 February 2020

Last updated 25 August 2025

Ubuntu priority

Medium

Why this priority?

Cvss 3 Severity Score

6.5 · Medium

Score breakdown

Description

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

Status

Package Ubuntu Release Status
otrs2 17.04 zesty
Not affected
16.10 yakkety
Not affected
16.04 LTS xenial
Not affected
15.10 wily
Not affected
15.04 vivid
Not affected
14.10 utopic
Not affected
14.04 LTS trusty Not in release
13.10 saucy
Not affected
13.04 raring Ignored end of life
12.10 quantal Ignored end of life
12.04 LTS precise Ignored end of life
10.04 LTS lucid Ignored end of life

Severity score breakdown

Parameter Value
Base score 6.5 · Medium
Attack vector Network
Attack complexity Low
Privileges required Low
User interaction None
Scope Unchanged
Confidentiality High
Integrity impact None
Availability impact None
Vector CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

References

Other references