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Published: 18 March 2011

Open Ticket Request System (OTRS) before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the CustomerID 12 account to read tickets that should be available only to CustomerID 1 or CustomerID 2.




Package Release Status
Launchpad, Ubuntu, Debian
dapper Does not exist

hardy Ignored
(end of life)
karmic Ignored
(end of life)
lucid Not vulnerable

maverick Not vulnerable

natty Not vulnerable

oneiric Not vulnerable

Released (2.4.4)