Blender Support from Canonical
SMEs and studios can put the world’s most popular 3D creation software into production with Canonical enterprise-grade support
Find out how we can support you:
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Ton Roosendaal
Blender has partnered with Canonical to offer enterprise-grade support for the Blender LTS application suite.
Blender is the free and open-source 3D creation suite for artists and media production experts. Canonical, the company behind Ubuntu, provides professional enterprise support and long term security maintenance for open-source software. Working together, the two organizations now offer a support path for teams and studios as Blender rolls out their LTS model focused on users at the enterprise level.
The support offering will include Blender LTS releases across Linux distributions, Microsoft Windows, and macOS. Canonical’s engineers will engage directly with customers to provide comprehensive technical support to users by understanding, diagnosing and resolving issues as swiftly as possible. Canonical will manage the entire support process including integration with Blender’s support infrastructure.
Existing Canonical Ubuntu Advantage customers who contract for Blender support will have a single point of contact to guarantee simple, timely support of Blender LTS users.
Plans for enterprise use
Choose from two support level SLAs for 24-hour support for business days or complete 24×7 coverage.
| What's Included | Standard | Advanced |
|---|---|---|
| Phone and ticket support | 24×5 | 24×7 |
| Severity 1 response time | 4 hours | 1 hour |
| Severity 2 response time | 8 business hours | 2 hours |
| Severity 3 response time | 12 business hours | 6 hours |
| Severity 4 response time | 24 business hours | 12 hours |
| Price per year (per user) | $500 | $1000 |