Blender Support from Canonical
SMEs and studios can put the world's most popular 3D creation software into production with Canonical enterprise-grade support
Hear from our customers
“Canonical sets a new standard for how independent, free groups of makers ‐ who truly care for their product and users ‐ can participate in the market. This shapes the future of the industry.”
Ton Roosendaal
“From a management perspective, Ubuntu Pro just makes it all easier. Before, we had ten different contracts and ten different support people. But with Canonical and Ubuntu Pro, you get a single point of support for all those different technologies ‐ Apache, Postgres, MySQL, everything. That's a massive advantage. I would choose it again and again.”
Martin
Team Lead for Managed Platforms
OEDIV
How Canonical partners with Blender
Blender has partnered with Canonical to offer enterprise-grade support for the Blender LTS application suite.
Blender is the free and open-source 3D creation suite for artists and media production experts. Canonical, the company behind Ubuntu, provides professional enterprise support and long term security maintenance for open-source software. Working together, the two organizations now offer a support path for teams and studios as Blender rolls out their LTS model focused on users at the enterprise level.
The support offering will include Blender LTS releases across Linux distributions, Microsoft Windows, and macOS. Canonical's engineers will engage directly with customers to rapidly resolve issues and deliver comprehensive technical support, backed by enterprise-grade SLAs. Canonical will manage the entire support process including integration with Blender's support infrastructure.
Existing Canonical Ubuntu Pro customers who contract this add-on for Blender support will have a single point of contact to guarantee simple, timely support of Blender LTS users.
Plans for enterprise use
| What's Included | Weekday | 24/7 |
|---|---|---|
| Phone and ticket support | 24×5 | 24×7 |
| Severity 1 response time | 4 hours | 1 hour |
| Severity 2 response time | 8 business hours | 2 hours |
| Severity 3 response time | 12 business hours | 6 hours |
| Severity 4 response time | 24 business hours | 12 hours |
| Price per year (per user) | $500 | $1000 |