Get more help

Access to the Ubuntu Livepatch service requires an Ubuntu Pro subscription. Ubuntu Pro includes Canonical support for the Livepatch Client, the Livepatch on-premises server, and the hosted Livepatch service.

File a support ticket

Ubuntu Pro customers can file support tickets through the Canonical support portal.

When filing a support ticket, include the following information to help the support team diagnose your issue:

  • Livepatch Client version (canonical-livepatch --version)

  • Livepatch Client machine token (canonical-livepatch status --verbose)

  • Ubuntu release and kernel version (lsb_release -a and uname -a)

  • Relevant log output from the Livepatch Client daemon (journalctl -u snap.canonical-livepatch.canonical-livepatchd)

If you are reporting an issue with the Livepatch on-premises server, include the server version and relevant server log output in your ticket.