Manage an Ubuntu Pro subscription purchased from the online shop

This page applies to Ubuntu Pro subscriptions purchased directly from the Canonical online shop. These subscriptions are managed and renewed on the Ubuntu Pro dashboard.

If you obtained Ubuntu Pro in another way, the instructions on this page do not apply to you:

  • If you purchased Ubuntu Pro through an Account Manager or reseller and want to update or renew your subscription, please get in touch with them directly. If you cannot find their details, contact Customer Success for assistance.

  • If you are on a metered plan purchased directly from AWS or Azure, see Get started with Ubuntu Pro on AWS or Get started with Ubuntu Pro on Azure instead.

The contact details for Customer Success are in the original “Welcome to Ubuntu Pro” message we sent you. If you cannot find the welcome message, go to https://ubuntu.com/ and ask for Customer Success contact details using the LiveChat service.

Important

You must be either an administrator or billing user in order to make changes to your Ubuntu Pro subscription.

Add or remove seats

To increase or decrease the number of machines in your subscription, select the subscription you wish to manage in the Ubuntu Pro dashboard, then click Edit subscription. Update the quantity as required.

Renew an online shop subscription

Ubuntu Pro subscriptions purchased from the online shop renew automatically on their expiry date. You can check and update your renewal settings on the Renewal settings menu of the Ubuntu Pro dashboard, for example, if your organisation does not allow auto-renewal.

To renew such a subscription after it has expired, log in to the Ubuntu Pro dashboard and click Renew subscription. Alternatively, you can purchase a new subscription via the online shop.

Important

Make sure that your payment method is up to date. Instructions on how to update your payment method can be found at Manage your payment method.

Cancel an online shop subscription

To cancel a subscription purchased from the online shop, click Edit subscription in the Ubuntu Pro dashboard, then click the hyperlink at the bottom of the module, “You can cancel this subscription online or contact us.” Note that cancelling a subscription means it will not automatically renew. Your subscription will remain active until its expiry date.

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Manage your payment method

If you need to update or add a new payment method for an online shop subscription, click the menu button Billing and users in the Ubuntu Pro dashboard, then select Payment methods:

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Edit or add a new card as required.

Manage your account details

If you need to update the billing address, VAT number or other account details associated with an online shop subscription, click the menu button Billing and users in the Ubuntu Pro dashboard, then select Invoices:

On the Invoices page, click Edit billing details and update your information as required.

Note that you cannot change your account name. Updating your name under Billing details will update the name associated with your payment method only.

If you need to update your account name, for example if the name of your organisation has changed, please contact Customer Success to request the change. The contact details are in the original “Welcome to Ubuntu Pro” message we sent you.