---
title: "CVE-2019-9752\n    | Ubuntu"
description: Ubuntu is an open source software operating system that runs from the
  desktop, to the cloud, to all your internet connected things.
url: https://ubuntu.com/security/CVE-2019-9752?format=md
keywords: index, follow
---

# CVE-2019-9752

Publication date 13 March 2019

Last updated 26 August 2025

---

Ubuntu priority

**Medium**

[Why this priority?](https://ubuntu.com/security/cves/about#priority )

## Cvss 3 Severity Score

**5.4 · Medium**

[Score breakdown](https://ubuntu.com/security/CVE-2019-9752?format=md#impact-score)

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## Description

An issue was discovered in Open Ticket Request System (OTRS) 5.x before
5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged
into OTRS as an agent or a customer user may upload a carefully crafted
resource in order to cause execution of JavaScript in the context of OTRS.
This is related to Content-type mishandling in
Kernel/Modules/PictureUpload.pm.

## Status

Show unmaintained releases

| Package | Ubuntu Release | Status |
| --- | --- | --- |
| otrs2 | 26.04 LTS resolute | Not in release |
| 25.10 questing | Not in release |
| 25.04 plucky | Not in release |
| 24.10 oracular | Not in release |
| 24.04 LTS noble | Not in release |
| 23.10 mantic | Not in release |
| 23.04 lunar | Not in release |
| 22.10 kinetic | Not in release |
| 22.04 LTS jammy | Not affected |
| 21.10 impish | Not affected |
| 21.04 hirsute | Not affected |
| 20.10 groovy | Not affected |
| 20.04 LTS focal | Not affected |
| 19.10 eoan | Not affected |
| 19.04 disco | Not affected |
| 18.10 cosmic | Ignored end of life |
| 18.04 LTS bionic | Vulnerable |
| 16.04 LTS xenial | Vulnerable |
| 14.04 LTS trusty | Not in release |

---

* [How can I get the fixes?](https://ubuntu.com/security/cves/about#security)
* [What do statuses mean?](https://ubuntu.com/security/cves/about#statuses)

## Severity score breakdown

CVSS version:
CVSS v3.0

**Base score**

5.4 · Medium

* Base metrics

  | Parameter | Value |
  | --- | --- |
  | Attack vector | Network |
  | Attack complexity | Low |
  | Privileges required | Low |
  | User interaction | Required |
  | Scope | Changed |
  | Confidentiality impact | Low |
  | Integrity impact | Low |
  | Availability impact | None |
* Scores

  | Parameter | Value |
  | --- | --- |
  | Base score | 5.4 · Medium |
  | Exploitability score | - |
  | Impact score | - |

**Vector:** CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N

## References

* [MITRE](https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2019-9752)
* [NVD](https://nvd.nist.gov/vuln/detail/CVE-2019-9752)
* [Launchpad](https://launchpad.net/bugs/cve/CVE-2019-9752)
* [Debian](https://security-tracker.debian.org/tracker/CVE-2019-9752)

### Other references

* <https://community.otrs.com/security-advisory-2019-01-security-update-for-otrs-framework/>
* <https://community.otrs.com/security-advisory-2019-01-security-update-for-otrs-framework>
* <https://www.cve.org/CVERecord?id=CVE-2019-9752>