CVE-2019-12746

Published: 21 August 2019

An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.

Priority

Medium

CVSS 3 base score: 6.5

Status

Package Release Status
otrs2
Launchpad, Ubuntu, Debian
Upstream
Released (6.0.20-1)
Ubuntu 21.04 (Hirsute Hippo)
Released (6.0.20-1)
Ubuntu 20.04 LTS (Focal Fossa)
Released (6.0.20-1)
Ubuntu 18.04 LTS (Bionic Beaver) Needed

Ubuntu 16.04 ESM (Xenial Xerus) Ignored
(end of standard support, was needed)
Ubuntu 14.04 ESM (Trusty Tahr) Does not exist